Frequently Asked Questions
Everything you need to know about your Neptune Health journey.
Are Neptune Health products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with clean, pH-balanced ingredients specifically designed to be gentle on all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Neptune Health is committed to ethical beauty. All of our products are 100% vegan and are never tested on animals.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer subscription discounts?
Yes, when you choose our 'Subscribe & Save' option, you will receive 15% off every recurring order and enjoy the convenience of automated deliveries.