Returns & Exchanges
At Neptune Health, we want you to feel confident in your skincare journey. If you are not completely satisfied with your purchase, we offer a 30-day return window for most products in their original condition.
Initiate Your Request
Log into your Neptune Health account or use our guest portal to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing